Frequently Asked Questions

If the order has been paid, please contact our sales staff. If it is an unpaid order, just don't pay and the order will be automatically canceled.
You can get a full refund before the package is shipped. If it is a made-to-order product, the order cannot be canceled.
You can contact our sales staff to change your order, or place a new order on the website.
You can check your package on Fedex, DHL, EMS, and the 17track.net website.
If it is a customized product, factory production may sometimes be slower. If there is a peak period and the logistics company has too many goods and few planes, it will be slower.